The Me Sign™
In today’s busy world, it seems as if everyone is wearing a giant sign that says ME. As a customer, this Me Sign™ expects service and wants it now. The purpose of this module is to uncover the four basic human needs that underlie everyone’s Me Sign™. After identifying these four basic human needs, participants explore strategies to meet these needs and turn their personal Me Sign™ to a We Sign.
At the end of the module, participants will be able to:
· Explain why every customer is wearing a Me Sign™.
· Identify the four basic human needs underlying the Me Sign™ (the human needs underneath the business needs).
· Identify strategies to meet these needs and turn our Me Sign™ to a “We” sign.
Time Needed : 4 Minutes